Ebook Support Specialist for Authors

7 days ago


Chennai, Tamil Nadu, India myGwork Full time

As a key member of the Amazon Kindle Direct Publishing (KDP) team, you will be responsible for delivering exceptional customer service to authors and publishers worldwide.

About this role

This is an exciting opportunity to work with a diverse group of individuals who share your passion for publishing and helping others succeed. As a KDP Customer Support Analyst, you will be the first point of contact for authors and publishers who use our self-publishing platform.

Your primary goal will be to ensure that all concerns are addressed promptly and efficiently, providing a seamless experience for our customers. You will work closely with internal teams to resolve issues and implement process improvements, driving excellence in every interaction.

What we're looking for
  • A minimum of 1 year of experience handling direct customer inquiries via phone, chat, or email
  • Adequate communication skills and a proven ability to provide high-quality customer service
  • Strong analytical skills, with the ability to research, replicate, categorize, and document customer issues
  • Basic understanding of web technologies and HTML, with a desire to learn more
Preferred qualifications
  • Additional computer skills certifications in web technologies
  • Experience with web-enabled software products or services
  • College graduate with a degree in a related field
Key responsibilities
  • Process and respond to customer contacts via email, phone, and chat
  • Demonstrate clear and polite written and verbal communication
  • Maintain a positive and professional demeanor at all times
  • Meet or exceed quality, productivity, and time management goals
  • Escalate customer issues appropriately and in a timely manner

We offer a competitive salary range of $45,000 - $60,000 per annum, depending on location and experience. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, please apply.



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