Technical Support Engineer for eBook Industry
6 days ago
**About the Job**
Are you passionate about delivering exceptional customer experiences in the rapidly evolving eBook industry?
We are seeking an experienced Technical Support Engineer to join our team at Amazon, a leading inclusive employer and member of myGwork - the largest global platform for the LGBTQ+ business community.
About the Role
This is a unique opportunity to work on building and operating the Kindle books shopping experience across platforms worldwide. As a Technical Support Engineer, you will be responsible for:
- Developing tools, applications, and scripts to resolve operational burdens and improve support processes
- SUPPORTING engineering and troubleshooting on issues related to digital platform services and content for various products
- Collaborating with content acquisition, content providers, operations, and technical teams to ensure timely content delivery
- Ensuring successful software product releases and deployments through production builds, tools, and configuration management
Key Responsibilities
Your success as a Technical Support Engineer will depend on your ability to hit the ground running, learn quickly, and work efficiently on diverse tasks. Some key responsibilities include:
- Providing engineering support for incoming tickets, including extensive troubleshooting and debugging, covering multiple product lines
- Working on maintenance-driven coding projects, primarily in Perl or shell scripts, web technologies, and Java-based projects
- Reading and understanding complex application code and making code fixes to resolve support issues
- Software deployment support in staging and production environments
- Developing tools to aid operations and maintenance
- System and support status reporting
- Ownership of one or more digital products or components
- Customer notification and workflow coordination and follow-up to maintain service level agreements
- Collaboration with the Seattle engineering team for handing-off or taking over active support issues and creating a team-specific knowledge base and skill set
BASIC QUALIFICATIONS
To be considered for this role, you must have:
- At least 2 years of software development experience or 2 years of technical support experience
- A Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern programming languages
PREFERRED QUALIFICATIONS
While not required, experience with AWS, networks, and operating systems is highly desirable.
Our Inclusive Culture
At Amazon, we strive to create an environment where everyone can thrive and deliver exceptional results for our customers. If you have a disability and require accommodations during the application and hiring process, please visit our website for more information.
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