Technical Support Engineer for Smart Buildings

3 weeks ago


Chennai, Tamil Nadu, India Enlighted Energy Systems Pvt Ltd Full time
About Enlighted Energy Systems Pvt Ltd

Enlighted is a pioneering proptech company that combines the dynamic energy of a start-up with the backing of Siemens, a global powerhouse. We create positive transformation wherever space, people, and work meet through our industry-leading technology.

About the Role

We are seeking an experienced Technical Support Engineer to join our team in Chennai. As a Technical Support Engineer, you will provide support to our customers across the globe through various channels like Voice, Email, and Chat.

Responsibilities:
  • Provide technical support to customers through various channels.
  • Answer customer queries on our products, solutions, warranty, etc.
  • Remotely troubleshoot, resolve technical issues, and problematic situations at customer sites.
  • Provide periodic reports to managers.
  • Participate in creating self-help resources and knowledgebase for customers.
Requirements

To be successful in this role, you must have:

  • Excellent written and oral communication skills.
  • At least 3 years of experience providing technical support to international customers.
  • Strong knowledge in Linux and Networking fundamentals.
  • Familiarity with Cloud Infrastructure technologies: HTML, application servers, modern REST APIs.
  • Experience in installing, configuring, and updating network software, as well as fixing issues in hardware and network devices.
  • Knowledge in running queries to maintain the Database hosting in cloud.
  • Good analytical, systematic, and logical problem-solving skills.
  • Self-organizing skills and ability to work with minimal supervision.
  • Willingness to work in a 24x7 environment.
What We Offer

We offer a competitive salary of ₹9,50,000 - ₹14,00,000 per annum, depending on your experience. You will also receive additional benefits, including opportunities for career growth and professional development within the company and its parent organization, Siemens.



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