Technical Support Specialist
3 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at Expeditors. As a key member of our support team, you will be responsible for providing enterprise-level technical support to our customers via various channels.
Responsibilities and Qualifications:
- Provide technical support via phone, email, chat, and other channels as required.
- Liaise between branch operations, development, product owners, and other internal IT teams.
- Analyze and develop dataflow process improvements.
- Document dataflow process improvements, new procedures, and troubleshooting methods.
- Provide education and cross-training within the support groups.
- Actively participate in PI Planning and other scrum ceremonies to provide feedback and work on enhancing regular workflow.
Requirements:
- Bachelor's Degree in Information Technology, Computer Engineering, or related field.
- 3-5 years' experience in system engineering and IT support.
- Good working experience in SQL, UNIX, and Kibana tool.
- Experience working in ServiceNow is preferred.
- Proven working experience in enterprise support Analyst, IT support, or as a System Analyst.
- In-depth knowledge in the product that the technician is supporting.
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