Technical Support Specialist
4 days ago
At Team Everest, we are seeking a skilled Technical Support Specialist to help us resolve complex technical issues and provide exceptional customer support. The ideal candidate will have excellent communication and problem-solving skills, be able to work well in a team, and have a keen eye for detail.
Key Responsibilities
- Provide timely and effective technical support to customers and team members.
- Assist in troubleshooting and resolving technical issues related to Team Everest operations.
- Communicate with team members to keep them updated on the status of issues and fixes.
- Document resolved issues to help the team track progress and avoid similar problems in the future.
Requirements
- Excellent English communication and writing skills.
- Ability to express ideas clearly and explain solutions in a simple way.
- Keen eye for detail to ensure no issues are missed.
- Positive attitude and ability to work well with others in a team.
- Support during weekends and holidays to solve queries on time.
Benefits
- Experience working with a professional helpdesk and understanding how to handle real-world issues.
- Internship Completion Certificate.
- Opportunity to improve your communication and problem-solving skills.
- Learn how to use various tools and technologies used in helpdesk operations.
- Develop skills valuable in any career, especially in customer support, IT support, and operations.
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