Technical Support Specialist

7 hours ago


Chennai, Tamil Nadu, India Movate Full time

Technical Support Specialist Role

We are seeking a highly skilled Technical Support Specialist to join our team at Movate. As a Technical Support Specialist, you will be responsible for handling customer calls and troubleshooting technical issues related to network devices.

Key Responsibilities

  • Provide exceptional customer service and resolve technical issues in the first interaction
  • Collaborate with international clients to troubleshoot technical issues
  • Develop strong knowledge of DHCP, DNS, IP Configurations, LAN, and WAN
  • Stay up-to-date with the latest technical trends and advancements

Requirements

  • Bachelor's degree in Computer Science or related field
  • CCNA certification or equivalent knowledge
  • Excellent English communication skills
  • Ability to work in a fast-paced environment

Perks and Benefits

  • Shift time - US shift (5.30 PM to 9.30 AM within any 9 hours of working inclusive with 1 hour break)
  • Cab facility - 2 Ways will be provided within 30km radius from Ambattur.
  • Language: Excellent in English is mandatory
  • Benefits: Health insurance leave encashment life insurance paid sick time paid time off provident Fund
  • Schedule: Night shift (rotational)


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