Senior Technical Operations Specialist

20 hours ago


Chennai, Tamil Nadu, India myGwork Full time

Amazon offers a competitive salary of $120,000 - $180,000 per annum based on experience and location.

In this role, you will be part of a dynamic team that enables independent authors, content creators, and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited, and the Kindle Owners' Lending Library. You will work with cutting-edge technology to provide support for multiple products, features, and services.

Key Responsibilities
  • Provide extensive troubleshooting tasks for incoming tickets, covering multiple products, features, and services.
  • Work on operations and maintenance driven coding projects in shell scripts, web technologies, and Java.
  • Support software deployment in staging and production environments.
  • Develop tools to aid operations and maintenance.
  • System and Support status reporting.
  • Ownership of one or more digital products or components.
  • Customer notification and workflow coordination and follow-up to maintain service level agreements.
Requirements
  • 2+ years of software development or technical support experience.
  • Experience troubleshooting and debugging technical systems.
  • Experience in Unix.
  • Experience scripting in modern programming languages.
Preferred Qualifications
  • Knowledge of web services, distributed systems, and web application development.
  • Experience troubleshooting & maintaining hardware & software RAID.
  • Experience with REST web services, XML, JSON.

The inclusive culture at myGwork empowers employees to deliver results for customers. At Amazon, we value diversity and are committed to creating an environment where everyone can succeed. We offer flexibility in working hours and encourage work-life balance.



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