Senior International Operations Support Specialist

5 days ago


Chennai, Tamil Nadu, India myGwork Full time

Amazon Global Store (Translational Services) is a leading cross-border e-commerce platform that enables customers worldwide to purchase products on Amazon Marketplaces with guaranteed shipping and import duty fees.

We are seeking an experienced Senior International Operations Support Specialist to join our team. As a key member of our operations team, you will be responsible for providing first-level support for handling tickets, operational issues from production services, and engineering support for incoming tickets, including extensive troubleshooting and debugging.

The ideal candidate will have strong hands-on experience in managing incidents, operational issues, and driving operational excellence for large-scale services/systems. You will work closely with remote development teams to hand-off or take over active support issues and create a team-specific knowledge base and skill set.

This role requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the Senior International Operations Support Specialist include:

  • Providing first-level support for handling tickets, operational issues from production services
  • Providing engineering support for incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines
  • Working on maintenance-driven coding projects, primarily in Perl or shell scripts, web technologies, and Java-based projects
  • Reading and understanding complex application code and making code fixes to resolve support issues
  • Software deployment support in staging and production environments
  • Developing tools and automating manual operational tasks and easy maintenance of our services
  • Building monitoring metrics dashboards and reporting system health and support status metrics

We offer a competitive salary of approximately $120,000 per year, based on industry standards and location.

BASIC QUALIFICATIONS:

  • 2+ years of software development, or 2+ years of technical support experience
  • Experience scripting in modern programming languages
  • Experience troubleshooting and debugging technical systems

PREFERRED QUALIFICATIONS:

  • Knowledge of web services, distributed systems, and web application development
  • Experience troubleshooting & maintaining hardware & software RAID
  • Experience with REST web services, XML, JSON

At myGwork, we value diversity and inclusion. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.



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