IT Operations Specialist
1 day ago
Location: Chennai, India
Contract Duration: 6 months (Contractual Role)
Shift Timings: 12 PM - 9 PM
The role of an IT Service Management (ITSM) specialist involves defining and supporting teams to implement infrastructure service level indicators (SLI)/service level objectives (SLO). Key responsibilities include creating operational flow designs, incident management, problem management, release management, change management, and event management.
Main Responsibilities:
- Developing and implementing operational SLI/SLO to enhance service delivery.
- Supporting customers in integrating ticketing tools into the platform and implementing SLI/SLO.
- Creating operation evaluation plans using defined SLI/SLO.
- Performing rehearsals of operations using the production environment.
- Collaborating with internal and customer stakeholders for readiness of service operations for production environments.
Key Requirements:
- Hands-on experience in SLA, SLI, SLO at infrastructures and service operations.
- Familiarity with ITIL framework of service delivery.
- Experience in incident management, problem management, release management, change management, and event management.
- Knowledge of AWS Cloud infrastructure and monitoring metrics.
- Leadership and technical skills.
Estimated Salary Range: ₹18,00,000 - ₹28,00,000 per annum. This role offers a competitive salary package that reflects the company's commitment to talent acquisition and retention.
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