Senior Software Support Specialist

19 hours ago


Chennai, Tamil Nadu, India myGwork Full time
About Amazon and Goodreads

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Job Summary

We are seeking a skilled Senior Software Support Specialist to join our Goodreads Support Engineering team. As a key member of our team, you will be responsible for solving critical problems for large software applications and services. Your solutions will directly impact our customers.

Key Responsibilities
  • Troubleshoot and diagnose production software issues, developing tools and automations to resolve them efficiently.
  • Work on operations-driven coding projects, primarily in Java, Python, or shell scripts, web technologies, and software deployment support in staging and production environments.
  • Develop tools to aid operations and maintenance, including system and support status reporting, ownership of digital products or components, customer notification, and workflow coordination.
  • Collaborate with the support team to hand-off or take over active support issues and create a team-specific knowledge base and skill set.
Requirements
  • 2+ years of software development experience or 3+ years of technical support experience.
  • Experience scripting in modern programming languages, troubleshooting and debugging technical systems, and hands-on Springboot and Microservices experience.
  • Experience with cloud technology and tools, preferably AWS, and REST web services, XML, JSON.
Preferred Qualifications
  • Experience troubleshooting and maintaining hardware and software RAID.
About Working at Goodreads

At Goodreads, we value inclusivity and diversity. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our accommodations page for more information.

Estimated Salary: $100,000 - $120,000 per year

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