Senior Desktop Support Specialist
1 day ago
About the Role
We are seeking a highly skilled Senior Desktop Support Specialist to join our team at Gloposnet Systems Private Limited in Madipakkam, Chennai. This is a full-time position suitable for experienced professionals with a strong background in desktop application support and technical troubleshooting.
Responsibilities
- Provide exceptional first-level support to clients via telephone, email, and remote access for desktop applications.
- Diagnose and troubleshoot hardware and software issues related to Point of Sale systems.
- Perform regular maintenance and updates on customer systems to ensure optimal performance.
- Collaborate with the development team to identify and fix software bugs.
- Conduct training sessions for clients to help them use the EPOS system effectively.
- Document all support activities and resolutions in the support ticketing system.
Requirements
- Degree in Computer Science or a related field.
- Minimum 2 years of experience in desktop application support and technical troubleshooting.
- Excellent communication and problem-solving skills.
- Knowledge of Point of Sale systems and troubleshooting related issues.
- Familiarity with C# and .NET framework for application support and troubleshooting.
- Understanding and experience in working with SQL databases.
Compensation
The estimated salary for this position is ₹4,50,000 - ₹6,00,000 per annum, depending on qualifications and experience.
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