Senior Desktop Support Specialist

1 day ago


Chennai, Tamil Nadu, India Gloposnet Systems Private Limited Full time

About the Role

We are seeking a highly skilled Senior Desktop Support Specialist to join our team at Gloposnet Systems Private Limited in Madipakkam, Chennai. This is a full-time position suitable for experienced professionals with a strong background in desktop application support and technical troubleshooting.

Responsibilities

  • Provide exceptional first-level support to clients via telephone, email, and remote access for desktop applications.
  • Diagnose and troubleshoot hardware and software issues related to Point of Sale systems.
  • Perform regular maintenance and updates on customer systems to ensure optimal performance.
  • Collaborate with the development team to identify and fix software bugs.
  • Conduct training sessions for clients to help them use the EPOS system effectively.
  • Document all support activities and resolutions in the support ticketing system.

Requirements

  • Degree in Computer Science or a related field.
  • Minimum 2 years of experience in desktop application support and technical troubleshooting.
  • Excellent communication and problem-solving skills.
  • Knowledge of Point of Sale systems and troubleshooting related issues.
  • Familiarity with C# and .NET framework for application support and troubleshooting.
  • Understanding and experience in working with SQL databases.

Compensation

The estimated salary for this position is ₹4,50,000 - ₹6,00,000 per annum, depending on qualifications and experience.



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