Desktop Support Specialist
3 weeks ago
The Desktop Support Specialist will provide day-to-day local/remote desktop support, receiving inbound calls, answering questions, troubleshooting, and documenting steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
Key Responsibilities- Provide fault diagnosis and resolution for desktop issues
- Facilitate customer resolution for calls and engage supervisors and managers as needed
- Document steps performed to resolve challenges with hardware, software, and application issues
- Collaborate with support staff of other service providers as required
- At least 3 years of work experience in a similar role
- Working technical knowledge of Windows operating systems to allow for resolution of issues or full rebuild of the PC
- Familiarity with OSX, iOS, and Android operating systems to provide best-effort support to End users
- Working technical knowledge of Microsoft Office Products, antivirus products, and desktop services to allow for resolution of software application issues
- Experience with inventory management techniques
- Ability to utilize provided knowledge articles to resolve issues with client-specific applications
Excis Compliance ltd is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are an affirmative action employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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