Tech Lead
2 weeks ago
Role Summary:
At UnitedHealth Group, we're seeking a skilled Desktop Support Specialist to join our team. As a Desktop Lead, you'll play a vital role in delivering high-quality support services to our users. Your primary responsibilities will include handling escalated tickets, maintaining desktop-related tickets within agreed SLA, installing, configuring, and troubleshooting desktop hardware and software, and collaborating with other IT teams to ensure seamless integration of desktop systems with our overall IT infrastructure.
Key Responsibilities:
- Handle escalated tickets from Desktop Engineer - Level 1 and Level 2
- Maintain desktop-related tickets within the agreed SLA
- Install, configure, and troubleshoot desktop hardware and software
- Collaborate with other IT teams to ensure seamless integration of desktop systems
- Perform regular maintenance and updates on desktop systems
- Assist in implementing IT policies and security measures to safeguard desktop systems and data
- Provide end-user training on hardware and software usage
- Document technical procedures and knowledge base articles
Requirements:
- 3+ years of experience working in a desktop support role
- Proven experience as a Desktop Engineer or in a similar technical support role
- Solid knowledge of desktop operating systems (Windows, Linux, and macOS) and standard software applications
- Familiarity with network connectivity and basic understanding of IT infrastructure components
- Proficiency in hardware troubleshooting and problem-solving for desktop-related issues
Preferred Qualifications:
- Bachelor's degree in computer science, Information Technology, or a related experience
- Microsoft Certification professional, CCNA
Working Conditions:
- Working conditions are normal for an office environment
- Work requires weekend and/or evening work
- Work may require occasional night shift
Training or Certification Requirements:
- Company compliance program modules
- Company safety regulations
- Technical certifications
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