Desktop Support Specialist

3 days ago


Chennai, Tamil Nadu, India Encora Inc. Full time
Job Description

We are seeking a skilled Desktop Support Specialist to join our team at Encora Inc.

About the Role

This is a hybrid role, requiring both on-site and remote work. As a Desktop Support Specialist, you will be responsible for ensuring that all desktop systems operate smoothly and efficiently, allowing end-users to perform their tasks effectively.

Your primary focus will be on receiving, prioritizing, documenting, and actively resolving end-user help requests. This may involve using diagnostic tools, tracking software, and providing in-person, hands-on assistance at the desktop level.

Responsibilities
  • Prioritize and manage multiple help requests simultaneously, ensuring timely resolution and effective communication with users.
  • Diagnose and troubleshoot desktop system issues, including Windows troubleshooting, Active Directory, O365, and VPN-related problems.
  • Install, configure, and maintain desktop operating systems, applications, and peripherals, adhering to standardization policies.
  • Configure internet settings, proxy settings, and mail clients, while troubleshooting related issues.
  • Manage disk and folder sharing, as well as permission settings on desktops, ensuring seamless collaboration among users.
  • Assist users in accessing applications based on standard SOPs, providing training and support as needed.
  • Vendor coordination for Call logging, tracking, and closure of OEM calls related to hardware, software, and networking support.
  • Provide VIP support to identified users, addressing their specific needs and concerns.
Requirements
  • 3-5 years of experience in supporting users onsite and on phone/remote session.
  • 3-5 years of experience in an MNC supporting minimum 1000 Users.
  • Exceptional customer service orientation, with excellent communication skills and telephone manner.
  • Experience working in a team-oriented, collaborative environment.
  • Azure knowledge, preferably with Azure Active Directory expertise.
  • Strong knowledge of Microsoft-based operating systems, including Windows diagnosis, OS installation, and reimaging.
  • Broad knowledge of hardware troubleshooting, upgradation, and repairs of Apple hardware, including Mac Pro, MacBook, MacBook Pro, MacBook Air, iMac, iMac Pro, iPad, and iPhones.
What We Offer

As a Desktop Support Specialist at Encora Inc., you can expect:

  • A competitive salary of $85,000 - $110,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • The opportunity to work with a diverse team, promoting a culture of innovation, quality, and service.
  • A dynamic work environment, with opportunities for growth and professional development.
About Us

Encora Inc. is a leading provider of software development services, created specifically to address the growing software needs of businesses. Our company offers maintenance and reliability teams the tools, software, and services they need to optimize asset performance, serving over 70,000 customers worldwide.



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