Desktop Support Specialist
1 week ago
At UnitedHealth Group, we're committed to helping people live healthier lives and making the healthcare system work better for everyone. As a Desktop Support Specialist with our team, you'll play a vital role in delivering high-quality support services that improve health outcomes.
Estimated Salary:$70,000 - $100,000 per year
About the Job:
We're looking for a skilled and customer-focused individual to join our team as a Desktop Support Specialist. In this role, you'll be responsible for providing technical support for desktop-related issues, collaborating with other IT teams, and maintaining inventory records of desktop equipment.
Key Responsibilities:
- Handle escalated tickets from Desktop engineers and maintain desktop-related tickets within agreed SLAs
- Install, configure, and troubleshoot desktop hardware, software, and peripherals for end-users
- Respond to support tickets and service requests in a timely and efficient manner, providing effective solutions
- Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals
- Collaborate with other IT teams to ensure seamless integration of desktop systems with the overall IT infrastructure
- Maintain inventory records of desktop equipment and ensure timely procurement of new hardware and software
- Perform regular maintenance and updates on desktop systems to ensure optimal performance and security
- Assist in the implementation of IT policies and security measures to safeguard desktop systems and data
- Provide end-user training on hardware and software usage to enhance their productivity and technical skills
- Document technical procedures, troubleshooting steps, and knowledge base articles for future reference
- Stay informed about the latest trends and advancements in desktop technologies to improve support services
Requirements:
- 3+ years of experience working in a desktop support role
- Proven experience as a Desktop Engineer or in a similar technical support role
- Solid knowledge of desktop operating systems (Windows, Linux, and macOS) and standard software applications
- Familiarity with network connectivity and basic understanding of IT infrastructure components
- Proficiency in hardware troubleshooting and problem-solving for desktop-related issues
- Proven ability to work independently and handle multiple tasks simultaneously
- Proven ability to possess positive energy, be motivated, and eager to learn
- Proven excellent communication and interpersonal skills to interact with end-users in a friendly and professional manner
- Proven proactive and customer-focused approach to delivering high-quality support services
Preferred Qualifications:
- Bachelor's degree in computer science, Information Technology, or a related field
- Microsoft Certification professional, CCNA
Work Environment:
This is a full-time position, requiring weekend and/or evening work, occasional night shifts, and local travel during business hours.
What We Offer:
- A competitive salary range of $70,000 - $100,000 per year
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- Ongoing training and development opportunities to enhance your skills and career growth
- A dynamic and supportive work environment that fosters collaboration and innovation
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