Senior Bereavement Support Specialist

7 hours ago


Chennai, Tamil Nadu, India HCLTech Full time
Job Title: Senior Bereavement Support Specialist

About the Role:
HCLTech is seeking a highly skilled and compassionate Senior Bereavement Support Specialist to join our team. As a key member of our bereavement support unit, you will be responsible for providing empathetic and professional support to customers navigating difficult times.

Key Responsibilities:
* Process and resolve bereavement-related cases efficiently and effectively, ensuring accuracy and timeliness.
* Validate and update application details related to deceased accounts, maintaining compliance with policies and procedures.
* Provide feedback to the team on potential improvements in processing quality, driving continuous improvement.
* Respond to customer inquiries and escalations in a professional and empathetic manner, exceeding service level agreements (SLAs).
* Collaborate with colleagues to ensure seamless delivery of services and meet business objectives.
* Participate in training new team members on company policies and procedures, promoting knowledge sharing and expertise.

Requirements:
* 5-7 years of experience in a relevant field, preferably in banking or financial services, with a focus on bereavement support.
* Strong analytical skills, excellent communication skills, and attention to detail are essential for success in this role.
* Familiarity with MS Office applications and ability to learn new software quickly.
* SME experience in papers is highly valued, with a preference for candidates with bereavement financial services background.

Benefits:
* Competitive salary range: ₹800,000 - ₹1,200,000 per annum, depending on experience and qualifications.
* Comprehensive benefits package, including cab facility, 5-day workweek, and opportunities for growth and development within HCLTech.

About HCLTech:
HCLTech is a leading technology company committed to empowering employees to find their spark and grow with us. We believe in transparent communication, learning and career development programs, and opportunities to experiment in different roles or industries.
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