Senior Bereavement Support Analyst
1 day ago
HCLTech is a leading technology company that values diversity and inclusivity in the workplace. Our company culture is built on mutual respect, trust, and open communication. We strive to create an environment where our employees can grow professionally and personally.
We are currently looking for a Senior Bereavement Support Analyst to join our team. This role will involve working with bereaved families to provide support and guidance throughout the bereavement process. The successful candidate will have excellent communication skills, attention to detail, and the ability to work well under pressure.
The ideal candidate will have a strong understanding of bereavement policies and procedures, as well as experience working with deceased accounts. They will also be familiar with MS Office and have excellent analytical skills. If you have a passion for supporting others and are committed to delivering high-quality results, we would love to hear from you.
Key Responsibilities:
- Process bereavement-related cases from initiation through to resolution, ensuring accurate and timely execution of tasks
- Validate and amend application details related to deceased accounts, ensuring compliance with policies and procedures
- Provide feedback to the team on potential improvements in processing quality
- Respond to escalations and support emails or phone calls in a professional and empathetic manner
- Collaborate with team members to ensure all customer requests are addressed within service level agreements (SLAs)
- Assist in training new team members on policies and procedures
- Maintain detailed records of case progress and provide management with timely updates
- Ensure that compliance standards and quality measures are maintained in all tasks
Benefits:
- Cab facility available (home pickup & drop)
- 5 days working week
- Opportunities for growth and development
- A supportive and inclusive work environment
Estimated Salary: £35,000 - £45,000 per annum, depending on experience. HCLTech offers a competitive salary package, including a bonus scheme and comprehensive benefits programme.
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