Senior Analyst
3 days ago
Are you passionate about delivering exceptional support to individuals in need? Do you have a knack for handling sensitive situations with empathy and professionalism? We are seeking a Senior Analyst to join our Bereavement Support Unit at HCLTech, where you will play a critical role in ensuring the well-being of our customers.
About the Role:This is an exciting opportunity to work as a Senior Analyst in our Bereavement Support Unit. In this role, you will be responsible for processing bereavement-related cases from initiation through to resolution, ensuring accurate and timely execution of tasks. Your attention to detail and analytical skills will help you identify potential improvements in processing quality, while your excellent communication skills will enable you to respond to escalations and support requests in a professional and empathetic manner.
Key Responsibilities:- Process bereavement-related cases from initiation through to resolution, ensuring accurate and timely execution of tasks.
- Validate and amend application details related to deceased accounts, ensuring compliance with policies and procedures.
- Provide feedback to the team on potential improvements in processing quality.
- Respond to escalations and support requests in a professional and empathetic manner.
- Collaborate with team members to ensure all customer requests are addressed within service level agreements (SLAs).
- Assist in training new team members on policies and procedures.
- Maintain detailed records of case progress and provide management with timely updates.
We offer a range of benefits to support your personal and professional growth, including:
- Cab facility available (home pickup and drop)
- 5 days working
At HCLTech, we believe in investing in our people and providing them with opportunities to grow and develop their skills. As a member of our team, you can expect:
- A competitive salary: ₹25-35 lakhs per annum
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- The chance to work on challenging projects and contribute to the growth of our organization
If you are passionate about making a difference in people's lives and possess the required skills and qualifications, we encourage you to apply for this exciting opportunity.
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