Customer Support Specialist for Kindle Direct Publishing
3 weeks ago
This job opportunity is part of Amazon, an inclusive employer and a member of the global LGBTQ+ business community through myGwork. The successful candidate will work with vendors and content publishers who use the Kindle Direct Publishing (KDP) tool to upload their content to the Amazon Kindle store.
Job OverviewThe KDP Support Specialist serves as the primary point of contact for vendors using the KDP system. They ensure that all vendor concerns are addressed promptly, enabling the system to function smoothly. This role is ideal for individuals seeking a dynamic and innovative work environment where they can contribute to a revolutionary product changing the way people publish.
Key Responsibilities- Respond to emails, phone calls, and chats from publishers in Portuguese and English.
- Investigate payment issues raised by customers speaking English and Portuguese.
- Demonstrate excellent written and verbal communication skills.
- Maintain a professional demeanor at all times and meet quality, productivity, and time management goals.
- Escalate customer issues appropriately and communicate system & process issues proactively.
To be successful in this role, candidates must possess:
- B2 certification in Portuguese.
- Fluency in Portuguese and English in both written and verbal communication.
- Experience handling multiple customer inquiries via calls, chats, and emails.
- Adequate communication and analytical skills.
- The ability to research, replicate, categorize, and document customer issues.
- High-speed internet services meeting specific requirements (Octane 2.0 score, network latency, download speed, and RAM).
The estimated annual salary for this position is around $65,000-$80,000, depending on location and experience. This figure is based on industry standards for similar roles within the same geographic area.
BenefitsAs an Amazonian working at myGwork, you'll be part of an inclusive culture empowering employees to deliver exceptional results for our customers. If you require workplace accommodations or adjustments during the hiring process, please visit our website for more information.
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Chennai, Tamil Nadu, India myGwork Full timeThis is an exciting opportunity to work with Amazon, a leading inclusive employer and member of myGwork – the largest global platform for the LGBTQ+ business community.Amazon's Kindle Direct Publishing (KDP) is a self-service publishing framework that enables authors to publish e-books directly to the Amazon Kindle store. As a Customer Support Specialist,...
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Chennai, Tamil Nadu, India myGwork Full timeAbout the RoleThis is an exciting opportunity to join myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. As a Customer Service Specialist for Kindle Direct Publishing, you will be part of a revolutionary product that is changing the way people publish.Key ResponsibilitiesProcess and respond to...
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