Senior Quality Assurance Manager, Kindle Books
1 week ago
We are seeking a seasoned Senior Quality Assurance Manager to lead our Kindle Books Self-Publishing Operations team. This is an excellent opportunity for a motivated professional to drive quality, process improvements, and new process creation in a deadline-driven environment.
About the Role- Lead and supervise a team of 10-15 reviewers
- Develop, implement, and maintain quality assurance procedures to ensure compliance with organizational goals and regulations
- Collaborate with cross-functional teams to address quality issues and implement corrective actions
- Analyze quality data and metrics to identify trends, root causes, and opportunities for improvement
- Manage customer complaints and feedback, ensuring timely resolution and communication with clients
To be successful in this role, you will need:
- 4+ years of operational and/or retail management experience
- 2+ years of team management experience
- Advanced knowledge of Microsoft Office products and applications (especially MS Excel and Word)
Preferred qualifications include experience with operations, risk, fraud investigations, six sigma tools, and Lean techniques. A competitive salary range for this position is $$90,000 - $110,000 per year, depending on experience and location.
About MyGworkMyGwork is an inclusive employer and a member of the LGBTQ+ business community. We pride ourselves on fostering a diverse and welcoming work environment.
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