Customer Support Liaison

2 weeks ago


Chennai, Tamil Nadu, India Klenty Full time

Unlock a career in customer-centric support with Klenty, a pioneering Sales Engagement Platform.

About the Role

We're seeking an exceptional Customer Support Liaison to join our Chennai-based team. As a key member of our on-site support unit, you'll provide top-tier customer service by resolving technical issues and empowering customers to get the most out of our platform.

About You

To succeed in this role, you'll need:

  • A strong ability to troubleshoot and resolve technical issues using basic log-checking skills.
  • Excellent verbal and written communication skills, ensuring seamless interactions with customers.
  • The creative problem-solving skills to find innovative solutions for complex customer challenges.
  • Strong knowledge retention and quick learning abilities to stay updated on product features and common issues.
  • An effective communicator who can work collaboratively with team members to share insights and enhance support processes.
  • Flexibility to adapt to rotational shifts and ensure seamless customer support during peak hours.

About the Opportunity

This is a full-time role that offers:

  • A competitive estimated salary of approximately ₹6 lakhs per annum (or $82,500 USD annually), reflecting the excellent compensation package offered by Klenty.
  • The opportunity to grow professionally in a dynamic sales engagement environment.
  • The chance to collaborate with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Requirements

In addition to the skills mentioned above, we require:

  • Bachelor's degree in a relevant field, preferred but not essential.
  • Prior customer support experience, though not necessary, would be beneficial.
  • Familiarity with CRM software and sales processes, advantageous but not mandatory.


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