International Customer Support Associate
5 days ago
Movate, a global customer experience and technology consulting services provider, is seeking an International Customer Support Associate to join its team.
This role offers the opportunity to work with a dynamic organization that prioritizes innovation and client satisfaction. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through efficient order processing, accurate data entry, and timely issue resolution.
Job Responsibilities:
- New Order Processing: Review new orders for accuracy and completeness, ensuring seamless execution on our web-based system.
- Customer Enquiry Clarifications: Provide prompt and effective responses to customer inquiries, addressing their needs in a professional and courteous manner.
- Service Level Maintenance: Meet or exceed service level targets while maintaining high levels of accuracy in all activities.
- Order Monitoring: Continuously monitor order status, taking appropriate action as needed to ensure timely fulfillment.
Requirements:
- Qualification: Any degree from a recognized institution.
- Technical Skills:
- Proficiency in entering data using an alphanumeric keyboard and verifying/proving entered data.
- Strong skill in reviewing, proofing, and verifying data.
- Able to learn new concepts quickly.
- Comfortable working with limited supervision in a fast-paced environment.
- Degree of Motivation: Highly motivated in performing repetitive duties with very low room for error.
Compensation Package: Our estimated salary range for this role is ₹3-4 lakhs (approximately $37,000-$48,000 USD) per annum, commensurate with qualifications and experience.
About Movate:
Movate is an equal opportunity employer committed to diversity, equity, and inclusion. We are a merit-based organization that does not engage with external agencies or request fees during the hiring process.
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