Customer Support Expert
3 weeks ago
Klenty is a leading sales engagement platform that streamlines processes and drives pipeline growth.
Job Title: Customer Support ExpertThis on-site role involves providing exceptional customer support by resolving technical issues and optimizing customers' use of our platform.
Responsibilities:- Respond to customer inquiries via calls and chats, ensuring friendly and helpful support.
- Troubleshoot and resolve technical issues using basic log-checking skills.
- Utilize creative problem-solving to find innovative solutions for customer challenges.
- Stay informed about Klenty's product features, updates, and common issues.
- Communicate clearly and effectively to ensure customer satisfaction.
- Collaborate with team members to share insights and improve support processes.
- Work in rotational shifts to support customers during peak hours.
- Bachelor's degree in a relevant field is preferred.
- Strong verbal and written communication skills with a customer service mindset.
- Creative thinker with problem-solving abilities.
- Ability to quickly learn and retain detailed product information.
- Team player with a willingness to collaborate and support peers.
- Prior customer support experience is a plus.
- Familiarity with CRM software and sales processes is an advantage.
- Ability to work on-site in Chennai.
- Flexibility to work rotational shifts as required.
Estimated salary: ₹12-15 lakhs per annum, depending on qualifications and experience.
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