Customer Success Educator

3 weeks ago


Chennai, Tamil Nadu, India Mentor Match Full time
Unlock Opportunities in Education

We are seeking educators with expertise in IGCSE, GCSE, IB, and CCS curricula to join our team as Customer Success Representatives.

About the Role

This role combines teaching expertise with customer support to enhance user satisfaction, drive retention, and promote growth. You will be responsible for building strong relationships with parents and tutors, resolving inquiries and technical issues, and providing feedback to improve processes and features.

Key Responsibilities:
  • Develop effective solutions to parent and tutor queries, leveraging teaching insights to drive customer loyalty
  • Proactively renew subscriptions, upsell services, and identify opportunities for growth
  • Collaborate with cross-functional teams to design and implement platform enhancements
Requirements

To succeed in this role, you will need:

  • A Master's degree in Education or a related field
  • At least 3 years of teaching experience in IGCSE, GCSE, IB, or CCS curricula
  • Excellent communication and problem-solving skills
  • Tech-savviness with experience in online tools and platforms
What We Offer

As a Customer Success Representative at Mentor Match, you can expect:

  • A competitive salary: ₹1,200,000 per year (based on industry standards in Chennai, India)
  • Growth opportunities within a collaborative and purpose-driven work environment
  • The chance to make a meaningful impact on students' and tutors' lives


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