E-Commerce Customer Success Associate

2 days ago


Chennai, Tamil Nadu, India SILAII Full time

Unlock a Rewarding Career at SILAII

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SILAII, India's leading premium sculpture brand, is seeking an E-Commerce Customer Success Associate to join our dynamic team. In this role, you will play a pivotal part in ensuring customer satisfaction, driving sales growth, and building long-lasting relationships.

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About Us:

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SILAII stands out for its exceptional craftsmanship, making grand sculptures accessible for personal collections and gifting. Our expertise lies in creating fine-crafted sculptures and souvenirs that bring cherished memories to life.

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Job Responsibilities:

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As an E-Commerce Customer Success Associate, your key responsibilities will include:

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  • Driving Sales Growth: Identify and capitalize on upselling opportunities to maximize customer value, thereby driving sales growth.">
  • Customer Relationship Building: Develop strong, lasting relationships with customers by understanding their needs and delivering tailored solutions.">
  • Data Analysis: Analyze customer data to identify growth opportunities and develop targeted strategies.">
  • Customer Support: Provide seamless support across various channels, handling inquiries, orders, exchanges, and refunds efficiently.">
  • Website Operations: Ensure accurate product details and updates, contributing to a smooth user experience.">
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Requirements:

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To succeed in this role, you must possess the following qualifications:

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  • E-Commerce Experience: A minimum of 3+ years of experience in customer sales, preferably in an E-commerce environment.">
  • Strong Communication Skills: Excellent written and verbal communication skills, with a proven ability to build rapport with customers.">
  • Analytical Mindset: Proficiency in MS Office, particularly Excel, and the ability to analyze customer data effectively.">
  • Teamwork and Time Management: Strong organizational skills, attention to detail, and the capacity to work effectively in a fast-paced environment.">
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What We're Looking For:

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We seek an individual who embodies the following qualities:

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  • Customer Focus: A genuine passion for delivering exceptional customer experiences.">
  • Organizational Skills: Proven ability to manage tasks efficiently and prioritize customer loyalty.">
  • Enthusiasm for Retail and E-commerce: A natural inclination towards retail, E-commerce, and creating memorable customer interactions.">
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Salary Estimate: ₹10,00,000 - ₹15,00,000 per annum, based on experience and qualifications. A competitive salary package that reflects your worth to our organization.

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Join us at SILAII and embark on a fulfilling career journey where your skills and passion can thrive



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