E-Commerce Sales Development Specialist

1 week ago


Chennai, Tamil Nadu, India SILAII Full time

About SILAII

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  • SILAII is India's leading premium sculpture brand, specializing in creating fine-crafted sculptures and souvenirs that bring cherished memories to life.
  • We're known for our exceptional craftsmanship, making grand sculptures accessible for personal collections and gifting.

Job Title: E-Commerce Sales Development Specialist

Department: E-Commerce

Location: Chennai, Tamil Nadu

Language Skills: English, Hindi, Tamil preferred

Experience: 3+ years in customer sales, preferably in an E-commerce environment

Role Overview: As an E-Commerce Sales Development Specialist at SILAII, you'll play a key role in ensuring customer satisfaction, driving sales, and building strong relationships. You'll focus on renewals, upselling, and helping customers maximize their experience with our products.

Key Responsibilities:

  • Drive sales and upselling opportunities to maximize customer value.
  • Build long-lasting relationships with customers by understanding their needs.
  • Analyze customer data to identify growth opportunities and deliver tailored solutions.
  • Handle customer inquiries, orders, exchanges, and refunds across various channels.
  • Support website operations by ensuring accurate product details and updates.

Requirements:

  • 3+ years of experience in customer sales (E-commerce experience preferred).
  • Bachelor's degree
  • Strong written and verbal communication skills.
  • Analytical mindset with proficiency in MS Office, especially Excel.
  • Ability to work in a team and meet deadlines in a fast-paced environment.
  • Experience with web analytics, E-commerce platforms, and SEO is an advantage.

What We're Looking For:

  • A customer-focused individual passionate about delivering great experiences.
  • Strong organizational skills with attention to detail.
  • Proven ability to manage tasks effectively and build customer loyalty.
  • Enthusiasm for retail, E-commerce, and creating memorable customer interactions.

Estimated Salary: ₹600,000 - ₹800,000 per annum based on experience and qualifications


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