Senior E-commerce Technical Support Specialist
2 weeks ago
Job Description
We are seeking a highly skilled and experienced Senior E-commerce Technical Support Specialist to join our team at PayTabs Global. This role will be responsible for providing top-notch technical support to our merchants and partners, ensuring their e-commerce platforms are running smoothly and efficiently.
Key Responsibilities:
- Maintain accurate and up-to-date technical solution articles and guides for merchants and partners.
- Analyze and report recurring technical issues, escalating them when necessary to ensure timely resolutions.
- Collaborate with merchants to provide constructive feedback on issues and perform thorough testing on merchant websites or plugins to guarantee proper functioning.
- Monitor, plan, and assign shifts for Integration Support Engineers in multiple locations.
- Foster strong relationships with merchants and partners by adhering to team values and routines, performing tasks as assigned by the line manager.
Requirements:
- Extensive experience in software development, preferably in PHP and Java.
- Strong understanding of web-based applications and technologies.
- Proficiency in using issue tracking tools like FreshDesk, Redmine, and version control systems like Git, SVN.
- Excellent oral and written communication skills in English and Arabic.
- Prior experience working in distributed teams that operate 24/7.
- Ability to work independently and collaboratively within a team.
Salary Range: $50,000 - $70,000 per annum, depending on experience.
Benefits: Competitive salary, opportunities for growth and professional development, and a dynamic work environment.
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