Customer Success Education Specialist | Chennai

13 hours ago


Chennai, Tamil Nadu, India Mentor Match Full time

About Mentor Match

Mentor Match is a personalized learning platform connecting students with expert tutors for tailored 1-on-1 live sessions. Our mission is to empower students and ensure seamless experiences for parents and tutors.

Position Overview

We are seeking educators to join our team as Customer Success Representatives. This role combines teaching expertise with customer support to enhance user satisfaction, drive retention, and promote growth.

Key Responsibilities

  • Build strong relationships with parents and tutors, understanding and addressing their needs effectively.
  • Resolve inquiries and technical issues promptly, ensuring timely and effective solutions.
  • Utilize teaching insights to assist with curriculum queries, mark improvement, and progress tracking.
  • Proactively renew subscriptions, upsell services, and drive customer loyalty through exceptional service.
  • Provide feedback to improve processes and enhance platform features, contributing to the company's growth.

Qualifications

  • A Master's degree in Education or a related field.
  • At least 3 years of experience teaching IGCSE, GCSE, IB, or CCS curricula.
  • Excellent communication and problem-solving skills.
  • Tech-savvy with experience in online tools and platforms.

Compensation and Benefits

We offer a competitive salary, ranging from ₹10 lakhs to ₹15 lakhs per annum, depending on experience, along with a collaborative and purpose-driven work environment.

What We Offer

  • A chance to make a meaningful impact on students and tutors.
  • A dynamic and supportive team environment.
  • Ongoing training and development opportunities.


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