Customer Support Operations Specialist
2 days ago
About Animaker Inc.
We are a leading animation and video creation platform with over 25 million users worldwide, serving Fortune 500 clients like Wal-mart, Ford, GM, GE, Microsoft, Google, Unilever, and more.
Your Role
As a Customer Support Operations Specialist, your primary focus will be on delivering exceptional support to our customers through email, live chat, and phone. You will work closely with our engineering team to identify and resolve technical issues before they impact our customers.
Key Responsibilities
- Provide high-quality support to customers via multiple channels, ensuring timely resolution of their queries and issues.
- Collaborate with the engineering team to troubleshoot and fix bugs, minimizing customer disruptions.
- Work with the sales and customer success teams to provide product-based support, ensuring seamless customer experiences.
- Follow established procedures for escalating unresolved issues to internal teams, guaranteeing prompt resolutions.
- Develop and deliver product training and demos to both internal and external customers, enhancing their understanding of our platform.
Requirements
To succeed in this role, you should have:
- At least 0-2 years of experience in customer support, preferably in a SaaS or tech startup environment.
- Excellent verbal and written communication skills, with fluency in English.
- The ability to analyze data, extract insights, and report findings, with knowledge of database tables and SQL.
- Critical thinking skills, enabling you to create structure from ambiguous problems and find innovative solutions.
- A customer-centric attitude, empathy, and strong follow-up skills, prioritizing customer satisfaction.
- The flexibility to work in rotational shifts, including evenings and night shifts.
Additional Information
This role is based in the US, with a shift timing of 6pm to 3am. We offer a competitive salary range of $50,000 - $65,000 per annum, commensurate with experience.
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