Network Support Specialist

3 weeks ago


Chennai, Tamil Nadu, India Movate Full time
Job Overview

Movate, a dynamic company based in Chennai, is seeking a highly skilled Network Support Specialist to join our global operations team.

Salary

The estimated annual salary for this position ranges from ₹5.8 lakhs to ₹10.4 lakhs (approximately $73,000 to $134,000 USD), depending on experience and qualifications.

Job Description

As a Network Support Specialist, you will be responsible for identifying customer issues and routing them to available engineers when necessary. You will create and manage tickets for customer contacts, act as the first point of contact before the customer reaches Technical Assistance Center (TAC), and perform tasks such as creation of licenses and support accounts worldwide.

Required Skills and Qualifications
  • Good understanding of OSI layers
  • Knowledge of routers and switches
  • Familiarity with DHCP (DORA process), DNS, TCP/IP, IP addresses
  • Types and classes of IP addresses, subnets
  • Basic troubleshooting steps for internet issues
  • Excellent communication skills for voice and email
  • Graduate degree mandatory
Benefits

This role offers a range of benefits, including:

  • Flexible work arrangements
  • Rotational shift schedule covering 24/7/365
  • Opportunity to work with cross-functional teams
  • Professional growth and development opportunities
Others

This position requires strong problem-solving skills, attention to detail, and excellent time management skills. The ideal candidate will be able to work effectively in a fast-paced environment and provide exceptional customer service.



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