Global Network Support Specialist

21 hours ago


Chennai, Tamil Nadu, India Tech Mahindra Full time
Job Overview:
Tech Mahindra is seeking experienced professionals for a Technical Assistance Center (TAC) role in our Chennai location. As a Global Network Support Specialist, you will play a vital part in delivering world-class technical support to our global clients.

Key Responsibilities:
• Provide TAC support for global clients, ensuring high levels of customer satisfaction and building strong relationships through excellent communication skills.
• Troubleshoot and resolve complex network issues at L2 and L3 levels using hands-on experience with Cisco or Juniper switches.
• Conduct root cause analysis (RCA) and document findings to improve processes and ensure continuous quality improvement.
• Collaborate with internal teams and vendors to resolve issues and share knowledge to enhance technical expertise.
• Offer timely support during US shifts and manage critical issues outside working hours.
• Contribute to technical documentation, FAQs, and knowledge base articles for future reference and knowledge sharing.

Required Skills & Experience:
• Strong technical skills with either Cisco or Juniper switches, including troubleshooting and resolving complex network issues at L2 and L3 levels.
• Prior experience in a TAC support role is preferred, with the ability to work effectively under pressure to manage critical incidents.
• Excellent communication skills (verbal and written) to interact with global clients and provide effective solutions to their technical queries.
• Knowledge of SoNic (Software for Open Networking in the Cloud) is an advantage but not mandatory.
• Solid understanding of network protocols, routing, and switching concepts.

Compensation & Benefits:
We offer a competitive salary package, ranging from ₹8,50,000 to ₹14,00,000 per annum, depending on experience. Other benefits include medical insurance, retirement savings plan, paid time off, and opportunities for career growth and professional development. With us, you'll have the chance to develop your technical skills, build your professional network, and enjoy a fulfilling career in a dynamic and innovative organization.

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