Network Operations Center Specialist

1 month ago


Chennai, Tamil Nadu, India HTC Global Services Full time

HTC Global Services - Overview

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We are a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in the United States.

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Job Opportunity: Network Operations Center (NOC) L2

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We are hiring a talented individual for our premium project to fill the role of Network Operations Center (NOC) L2.

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About the Role: The NOC Monitoring L2 Support position provides advanced network and system monitoring, handles escalated issues, and ensures network stability. This role requires in-depth technical knowledge to troubleshoot and resolve complex incidents, as well as collaborating with other IT teams to address recurring issues.

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  • Manage escalated incidents from the L1 team, performing in-depth troubleshooting of network, server, and application issues.
  • Perform root cause analysis for recurring incidents and recommend improvements to reduce downtime.
  • Coordinate with cross-functional teams and external vendors to resolve complex issues.
  • Implement changes and upgrades as per change management procedures.
  • Develop and maintain monitoring best practices, including alert thresholds and incident response guidelines.
  • Provide guidance and support to L1 team members, including technical coaching and process improvement suggestions.
  • Create detailed reports on system health, incidents, and performance metrics for management review.
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Key Responsibilities:

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This is an exciting opportunity for someone who enjoys working with networks and systems. As a member of our team, you will be responsible for providing advanced network and system monitoring, handling escalated issues, and ensuring network stability.

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Requirements:

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  • Strong knowledge of network protocols (e.g., TCP/IP, BGP, OSPF), firewall configurations, and troubleshooting.
  • Proficiency in network monitoring and management tools (e.g., Splunk, SolarWinds, Zabbix).
  • Experience with ITIL processes, incident management, and ticketing systems.
  • Excellent problem-solving skills and ability to work under pressure.
  • Advanced English proficiency for clear communication with global teams.
  • Relevant certifications (e.g., CCNA, CompTIA Network+) are preferred.
  • Flexibility to work in rotating shifts and manage on-call responsibilities.
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Estimated Salary Range: $80,000 - $110,000 per annum, depending on experience.

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If you are a motivated and detail-oriented professional looking for a challenging role, please submit your application with your current salary, expected salary, and notice period details.

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#ITJobs #hiring #careers #jobs #infrastructure #network



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