Technical Support Specialist
1 week ago
HTC Global Services, a CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in the United States, is seeking an experienced Technical Support Specialist to join our team.
Job Overview
As a Technical Support Specialist, you will be responsible for providing technical assistance and support to end-users, troubleshooting and resolving technical issues, and escalating complex problems to senior technicians or vendors as needed. You will also be required to maintain accurate records of incidents, issues, and resolutions using our ticketing system.
Responsibilities
- Provide technical support and assistance to end-users via phone, email, or video conference
- Troubleshoot and resolve technical issues related to desktop support, peripheral configuration, network configuration, user administration, email clients, antivirus software, and other related topics
- Escalate complex problems to senior technicians or vendors as needed
- Maintain accurate records of incidents, issues, and resolutions using our ticketing system
- Communicate effectively with customers, stakeholders, and internal teams to ensure timely resolution of technical issues
- Stay up-to-date with new technologies, products, and services to provide effective support
- Collaborate with other teams to identify and implement process improvements
- Perform other duties as assigned by management
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in technical support or related field
- Strong understanding of computer hardware, software, and networking fundamentals
- Excellent communication, problem-solving, and analytical skills
- Able to work independently and as part of a team
- Familiarity with ticketing systems and customer relationship management tools
- Ability to multitask, prioritize tasks, and manage time effectively
- Will to continuously learn and improve technical skills
Salary Range
The estimated salary for this position is $60,000-$80,000 per year, depending on experience and qualifications.
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