IT Support Specialist
2 days ago
We are seeking an experienced IT Support Specialist to join our team at Movate in Chennai. The successful candidate will be responsible for providing technical assistance to customers, resolving issues, and ensuring customer satisfaction.
Responsibilities:- Identify and resolve technical issues with customers
- Create and manage tickets for customer issues
- Act as the first point of contact for customers before they reach the Technical Assistance Center (TAC)
The ideal candidate will have excellent communication skills, a good understanding of networking concepts, and the ability to work in a rotational shift based on business requirements. They should also be willing to learn new technologies and provide high-quality customer service.
Salary: ₹12-15 lakhs per annum
Requirements:- Bachelor's degree in Computer Science or related field
- CCNA certification
- Good understanding of OSI layers and routing protocols
- Excellent communication and problem-solving skills
As an IT Support Specialist at Movate, you will have the opportunity to work on a wide range of technical issues, from basic troubleshooting to complex problem-solving. You will be part of a dynamic team that is passionate about delivering exceptional customer service and ensuring customer satisfaction.
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