Client Liaison Specialist
3 weeks ago
About Artifex HR Private Limited:
We are a pioneering company in modern postpartum healing therapy, offering traditional methods tailored for a healthy transition into motherhood.
Our team of professionals is advanced in therapy, using rich herbs, oils, and equipment while maintaining professionalism, hygiene, and safety standards.
Salary: $60,000 - $80,000 per annum
Job Description:The ideal candidate will be the first point of contact for our clients, ensuring they feel supported, informed, and empowered throughout their journey with us. Key Responsibilities:
- Client Interaction:
- Welcome and engage with clients in person, over the phone, or via email with professionalism and empathy.
- Act as the primary liaison for new and existing clients, guiding them through our services and programs.
- Respond promptly to inquiries and provide personalized recommendations based on client needs.
- Coordination and Scheduling:
- Manage appointment bookings, follow-ups, and rescheduling.
- Coordinate between clients and wellness professionals (e.g., lactation consultants, therapists, nutritionists) to ensure seamless service delivery.
- Client Experience Management:
- Gather and document feedback to continuously improve client experience.
- Monitor client progress and maintain regular communication to address concerns or provide encouragement.
- Handle client issues or complaints with tact and escalate them when necessary.
- Administrative Duties:
- Maintain accurate records of client interactions.
- Community Engagement:
- Support client retention initiatives by recommending loyalty programs or upcoming workshops.
Qualifications:
- 1–3 years of experience in client-facing roles (preferably in wellness, healthcare, or hospitality).
- Exceptional communication and interpersonal skills with a warm and empathetic demeanor.
- Strong organizational and multitasking abilities.
- Passion for supporting maternal health and wellness is a plus.
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