Senior Executive Client Servicing Specialist
11 hours ago
We are seeking a Senior Executive - Client Servicing specialist to join Goldmine Advertising's team in Chennai.
About the Role:
As a key member of our client servicing team, you will be responsible for managing end-to-end project operations, ensuring seamless delivery of solutions that meet clients' business objectives.
Your Key Responsibilities:
- Client Relationship Management:
- Build and maintain strong relationships with clients, acting as the primary point of contact for their needs and concerns.
- Understand clients' business goals and provide strategic guidance to align with their objectives.
- Address and resolve client issues promptly, ensuring high levels of client satisfaction and retention.
- Project Management & Execution:
- Manage projects from initial briefing and planning through execution and delivery.
- Collaborate with internal teams to ensure projects are delivered on time and within budget.
- Prepare status updates and report on project KPIs to stakeholders.
- Budget & Financial Management:
- Ensure accurate billing and invoicing.
About You:
- You have 3+ years of experience in client servicing or account management, preferably in an advertising agency.
- You possess excellent communication, negotiation, and interpersonal skills.
- You have strong organizational skills, with the ability to manage multiple projects simultaneously.
- You have analytical mindset with experience in using metrics to drive improvements.
What We Offer:
- A competitive salary range of ₹20 lakhs per annum.
- The opportunity to work with a dynamic team and contribute to the growth of Goldmine Advertising.
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