Senior IT Service Management Specialist

2 weeks ago


Chennai, Tamil Nadu, India Selsoftinc Full time
Job Overview

We are seeking an experienced Senior IT Service Management Specialist to join our team at Selsoftinc in Chennai. As a key member of our ITSM department, you will be responsible for designing, developing, and maintaining integrations between ITSM platforms and other enterprise systems.

About the Role

The successful candidate will have a minimum of 4 years of experience in ITSM and a strong background in software development. You will work closely with cross-functional teams to gather requirements and translate them into technical solutions. Your expertise in customizing and enhancing the Service Portal to improve user experience and functionality will be invaluable to our organization.

Responsibilities
  • Design, develop, and maintain integrations between ITSM platforms and other enterprise systems.
  • Customize and enhance the Service Portal to improve user experience and functionality.
  • Manage and configure CMDB to maintain accurate data for assets and configuration items.
  • Develop custom applications to meet business requirements within the ITSM environment.
  • Implement and support GRC modules to ensure compliance and risk management.
Requirements
  • 4+ years of experience in ITSM and software development.
  • Strong knowledge of ITSM platforms and enterprise systems.
  • Ability to work with cross-functional teams to gather requirements.
  • Expertise in customizing and enhancing the Service Portal.
Benefits

We offer a competitive salary of ₹10,00,000 per annum, depending on experience, and a range of benefits including professional development opportunities, health insurance, and paid time off.



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