Service Delivery Coordinator

3 weeks ago


Noida, Uttar Pradesh, India HCLTech Full time

HCLTech is currently seeking a highly skilled Service Delivery Coordinator to join our team. As a key member of our organization, you will be responsible for managing effective communications with internal and external customers, ensuring timely and prompt resolution of problems/issues, and working closely with sales and delivery partners to support reporting requirements.

The ideal candidate will have 5-7 years of experience in contract management, asset management, and process improvement. You will be responsible for providing necessary support for contract change management, shared mailbox management, and email/phone call management. Additionally, you will contribute to team efforts focused on ensuring complex office environments and business processes are running smoothly.

Key responsibilities include:

  • Contract Management: Manage contracts, including renewals, terminations, and amendments.
  • Asset Management: Provide asset management support through the ownership and management of different systems, including document actions, communicating status, and acknowledging items brought to closure.
  • Process Improvement: Drive standardization and consistency across account engagements and foster process improvement opportunities.

In addition to these responsibilities, you will liaise between customer and X-Supply Chain and logistics teams, maintain a positive work atmosphere, and develop custom client reporting based on defined account strategy.

We estimate the salary for this position to be around $70,000-$90,000 per year, depending on location and experience.



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