IT Service Delivery Expert

6 days ago


Noida, Uttar Pradesh, India Tata Consultancy Services Full time

Join a leading IT consulting firm, Tata Consultancy Services, where you will be part of our dedicated team as an Incident Management Professional. As we strive for excellence in delivering cutting-edge services to our clients, your expertise will play a vital role in ensuring seamless incident management and problem-solving skills.

About the Role

We are looking for an experienced IT Service Delivery Expert with a strong background in incident management to join our team. Your primary responsibility will be to manage and resolve technical issues efficiently, ensuring that our clients receive the highest level of service.

Key Responsibilities:
  • Incident Resolution: Investigate and resolve incidents promptly, providing timely updates to stakeholders.
  • Problem-Solving: Identify root causes of incidents and develop solutions to prevent recurrence.
  • Communication: Collaborate with internal teams and external stakeholders to ensure effective communication and issue resolution.
  • Process Improvement: Continuously review and refine incident management processes to enhance efficiency and quality.
Requirements:
  • Experience: Minimum 8 years of experience in IT service delivery, with a focus on incident management.
  • Certifications: ITIL Foundation V3 or V4 certification is highly desirable.
  • Skills: Excellent problem-solving, communication, and analytical skills.
What We Offer:
  • Competitive Salary: ₹1,200,000 - ₹1,500,000 per annum, based on experience.
  • Opportunities for Growth: Career advancement opportunities within the company.
  • Collaborative Environment: A dynamic and supportive team culture.

The ideal candidate will have a proven track record of success in incident management, excellent communication skills, and a passion for process improvement. If you are a motivated and results-driven professional looking for a challenging opportunity, please apply now.



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