Contract Manager with Service Delivery Expertise
2 weeks ago
HCLTech is currently seeking a highly skilled Contract Manager with extensive service delivery experience. This role is ideal for individuals who possess excellent communication skills, can effectively manage contracts, and drive process improvements.
The successful candidate will have 5-7 years of experience in contract management, with a proven track record of delivering results. They should be well-versed in managing relationships with internal and external stakeholders, ensuring seamless communication and efficient issue resolution.
Key responsibilities include:
- Effective contract management, leveraging internal resources to resolve issues promptly
- Timely and professional communication with internal and external customers
- Collaboration with sales and delivery partners to support reporting requirements within the sales/delivery operations
This role also involves working closely with external service partners and consumables suppliers to ensure client deliverables are met. The successful candidate will provide necessary support for contract change management and ensure effective shared mailbox management.
A strong understanding of delivery SOPs and ability to foster process improvement opportunities are essential. Additionally, the candidate should be able to develop custom client reporting based on defined account strategy and analyze existing processes and tools to identify gaps and opportunities for improvement.
The estimated annual salary for this position is $70,000-$90,000, depending on qualifications and location. If you possess exceptional contract management skills, excellent communication abilities, and a passion for driving process improvements, we encourage you to apply.
Become a subject matter expert on reporting, process, and technology capabilities by providing asset management support through ownership and management of different systems. Document actions, communicate status, and acknowledge items brought to closure.
This role requires a constant process improvement mindset, ensuring that internal and client-facing implementation-related documentation is complete and current. Continuous learning regarding new products and enhancements and their account integration is also essential. Work closely with multifunctional teams to achieve business objectives.
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