Service Manager
3 weeks ago
Job Overview
As a Service Manager - Life and Annuities Expert, you will play a critical role in supporting business continuity and ensuring consistent service delivery. The ideal candidate will have experience in Life and Annuities, with a strong understanding of licensing and appointment domain expertise.
Key Responsibilities
- Supervise teams to ensure agents are aware of their goals and Quality Policy alignment.
- Excellent communication skills, both verbal and written.
- Maintain business continuity, ensure consistent service delivery, and meet assigned targets.
- Monitor transactions, take corrective steps as necessary, and make incremental improvements.
- Provide coaching and feedback to team members to enhance performance.
- Support new hires for efficient onboarding.
- Handle escalations, work on correction and prevention plans, and provide inputs on process and systems.
- Ensure compliance with internal policies, external regulations, and information security standards.
- Drive performance and value delivery in line with the organization's values.
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