Customer Service Manager

1 month ago


Noida, Uttar Pradesh, India Mahindra Rise Full time

Job Summary:

Mahindra Rise is seeking a skilled Customer Service Manager to join our team. As a key member of our service delivery team, you will be responsible for ensuring the highest level of customer satisfaction through effective technical support and service delivery.

Key Responsibilities:

  • Analyse technical complaints of vehicles in the field and rectify defects in vehicles/aggregates.
  • Maintain and handle internet-based warranty and ensure implementation of service processes at channel partners.
  • Develop secondary channels for spare parts sales and guide channel partners for manpower/facilities/equipment optimisation.
  • Ensure profitability of workshops of channel partners and manage service guarantee at the dealership.
  • Monitor performance of ASCs and service camps on a monthly basis.

Requirements:

  • Diploma in Engineering or Bachelor of Engineering in Mechanical.
  • 5 years and above of general experience.

Preferred Industries: Automotive, Manufacturing.



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