Customer Service Representative

2 weeks ago


Noida, Uttar Pradesh, India LEUTE PASSEN INDIA PRIVATE LIMITED Full time

Job Title: Customer Support Executive

LEUTE PASSEN INDIA PRIVATE LIMITED is seeking a dedicated and skilled Customer Support Executive to join our team. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolve customer issues and complaints efficiently and effectively.
  • Provide accurate information about products and services to customers.
  • Document customer interactions and maintain accurate records of customer issues and resolutions.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
  • Collaborate with other departments to resolve complex issues and improve customer experience.
  • Assist in the development and implementation of customer service policies and procedures.
  • Stay updated on product knowledge and industry trends to provide the best possible service.
  • Meet performance targets and goals set by the management.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements:

  • Excellent communication skills, both verbal and written.
  • Strong problem-solving and conflict resolution skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proficiency in using customer support software and tools.
  • Basic computer skills, including MS Office.
  • Ability to work independently and as part of a team.
  • High level of patience, empathy, and professionalism.
  • Willingness to learn and adapt to new processes and technologies.
  • Flexibility to work in shifts if required.


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