Customer Service Representative
4 weeks ago
At Transaction Network Services, we're looking for a talented Customer Support Representative to join our Customer Care team.
Overview
The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.
Responsibilities
We have an opportunity for a Customer Support Representative to provide technical and customer support for our telecommunications products and services. The successful candidate will primarily interact with companies flagged as potential spammers and will be responsible for opening trouble tickets, performing initial troubleshooting and investigation, escalating tickets to other teams as needed, and seeing tickets through to final resolution and closure.
Qualifications
Required Qualifications:
Strong written and verbal English communications skills
One or more years of experience working in a customer support environment
Proficiency with Microsoft Office applications such as Word, Excel, and Outlook
Ability to accurately type 40+ words per minute
Desired Qualifications:
Previous experience with telecommunications services
Familiarity with computer networking
We're an equal opportunity employer and welcome applications from diverse candidates. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
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