Customer Service Representative

4 weeks ago


Noida, Uttar Pradesh, India HCLTech Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and motivated Customer Service Representative to join our team at HCL Tech.

Job Summary:

The successful candidate will be responsible for providing exceptional customer service to our clients, resolving customer queries in a timely and professional manner.

Key Responsibilities:

  • Answer all inbound queries as per call flow procedure.
  • Adhere to process to ensure high quality and customer service.
  • Follow escalation procedures for issues uncontrollable at agent level First call resolution.
  • Break schedule adherence.
  • Involvement in motivational activities, implementing feedback given during monitoring sessions.
  • Updating various logs like escalation log, complaint tracker etc.
  • Ensuring data security - proprietary data of customers

Requirements:

  • Excellent communication skills - both verbal and written - with a professional telephone etiquette
  • Helpful, empathetic, and enthusiastic about customer service
  • Freshers in US Inbound calling

About HCL Tech:

HCL Tech is a leading technology company that provides innovative solutions to its clients. We are committed to delivering exceptional customer service and are seeking a talented individual to join our team.



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