Customer Service Operations Manager
1 week ago
Job Title: Customer Service Operations Manager
Company: Mahindra Rise
Responsibilities:
- Analyse technical complaints of vehicles in the field.
- Rectify defects in vehicles and overhaul aggregates.
- Maintain and handle internet-based warranty.
- Ensure implementation of service processes at channel partners.
- Development of secondary channel.
- Feedback on company and competitor products.
- Training of service managers.
- Special service support for strategic customers with channel partners.
- Ensure execution of spare parts orders by all channel partners for sufficient inventory and meeting spare parts targets.
- Secondary network for spare parts sales.
- Guide channel partners for manpower, facilities, and equipment optimisation.
- Ensure profitability of workshops of channel partners.
- MIS on service.
- Spare parts inventory management.
- Managing service guarantee at the dealership.
- Monthly visits to ASC and monitor performance along with ASC coordinator.
- Service camps on a monthly basis.
- Monthly visits to customers and update M Response data.
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