Customer Service Operations Manager

1 week ago


Noida, Uttar Pradesh, India Mahindra Rise Full time

Job Title: Customer Service Operations Manager

Company: Mahindra Rise

Responsibilities:

  • Analyse technical complaints of vehicles in the field.
  • Rectify defects in vehicles and overhaul aggregates.
  • Maintain and handle internet-based warranty.
  • Ensure implementation of service processes at channel partners.
  • Development of secondary channel.
  • Feedback on company and competitor products.
  • Training of service managers.
  • Special service support for strategic customers with channel partners.
  • Ensure execution of spare parts orders by all channel partners for sufficient inventory and meeting spare parts targets.
  • Secondary network for spare parts sales.
  • Guide channel partners for manpower, facilities, and equipment optimisation.
  • Ensure profitability of workshops of channel partners.
  • MIS on service.
  • Spare parts inventory management.
  • Managing service guarantee at the dealership.
  • Monthly visits to ASC and monitor performance along with ASC coordinator.
  • Service camps on a monthly basis.
  • Monthly visits to customers and update M Response data.


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