Service Delivery Coordinator Role

1 week ago


Noida, Uttar Pradesh, India HCLTech Full time

Job Description

HCLTech is hiring for a Service Delivery Coordinator role, reporting to the Lead Analyst position. This is an exciting opportunity for recent graduates or professionals looking to transition into a leadership role.

About the Role

We are seeking a highly motivated and organized individual to manage contracts, provide effective communication with internal and external customers, and drive resolution of problems/issues in a timely manner. The ideal candidate will work closely with sales and delivery partners to support reporting requirements and maintain strong relationships with clients.

Main Responsibilities

  • Contract Management: Oversee contract renewal, amendment, and termination processes to ensure seamless execution and minimize disruptions.
  • Communication: Develop and maintain effective communication channels with internal stakeholders, including sales and delivery teams, as well as external clients and vendors.
  • Problem Resolution: Identify, analyze, and resolve complex issues related to client deliverables, service offerings, and contract compliance.
  • Asset Management: Provide strategic guidance on asset management, ensuring optimal utilization and minimizing waste. Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements.
  • Liaison: Serve as a liaison between customers, X-Supply Chain and logistics teams, and other stakeholders to ensure seamless collaboration and knowledge sharing.

Requirements

  • 5-7 years of experience in a similar role, preferably within the technology industry.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Excellent communication and interpersonal skills, with a proven track record of building strong relationships with clients and colleagues.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Bachelor's degree in a relevant field, such as business administration, computer science, or engineering.

Salary

The estimated annual salary for this role is $80,000 - $110,000, depending on qualifications and experience. HCLTech offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Benefits

In addition to a competitive salary and benefits package, HCLTech offers:

  • A dynamic and inclusive work environment, with opportunities for growth and development.
  • A comprehensive training program, designed to enhance your skills and expertise.
  • Access to cutting-edge technology and tools, empowering you to stay ahead of the curve.
  • A collaborative team culture, fostering open communication and knowledge sharing.


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