Facility Operations Manager
1 week ago
About the Role: We are seeking a highly skilled and experienced Facility Executive to lead our housekeeping team at Sodexo. As a key member of our operations team, you will be responsible for managing staff attendance, preparing weekly reports, and ensuring excellent client satisfaction.
Responsibilities:
- Manage site/client site staff attendance and prepare weekly reports to ensure seamless communication with clients.
- Handle client escalations professionally and promptly to maintain a positive reputation.
- Maintain a comprehensive knowledge of chemicals and cleaning materials to ensure effective operations.
- Develop and implement strategies for gardening, pest control, and waste management to minimize environmental impact.
- Lead a team of Sodexo staff to cover various areas, prioritizing tasks, and allocating resources efficiently.
- Oversee the management of services and processes, ensuring they meet or exceed client expectations.
- Provide feedback, training, coaching, grooming, and guidance to housekeeping staff on personal and professional hygiene standards.
- Maintain discipline and quality of work among Sodexo HK Teams, adhering to company policies and procedures.
- E nsure all staff wear appropriate uniforms and safety gear, following prescribed safety standards.
- Fulfill instructions and assignments from the Manager while maintaining open communication channels.
- Arrange consumables and supplies at client sites to prevent stockouts and minimize waste.
- Prepare daily, weekly, and monthly reports to track performance metrics and identify areas for improvement.
- C ollect documents from vendors for compliance audits, interacting effectively with them when necessary.
- Conduct routine inspections at client sites to verify that performance measures are being met.
- Inspect muster rolls at client sites for all housekeeping staff, addressing any discrepancies promptly.
About You: To succeed in this role, you should possess 4-8 years of experience in housekeeping/soft service, preferably with a background in facility management. A strong understanding of chemical cleaning materials and knowledge of gardening, pest control is essential. Strong leadership skills, including the ability to motivate and train staff, are critical. Estimated salary range: $55,000 - $90,000 annually.
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