Facilities Operations Manager

2 weeks ago


Gurgaon, Haryana, India JLL Full time

Shaping the Future of Real Estate

JLL empowers you to thrive in an entrepreneurial and inclusive work environment, where you can realise your full potential. Our Total Rewards Program offers competitive pay and benefits, helping you become the best version of yourself.

About the Role:

We are seeking a highly skilled Facilities Operations Manager to join our team in Gurugram, HR. As a key member of our team, you will be responsible for providing comprehensive facility and contract management services to our clients, with a focus on continuous improvement.

Key Responsibilities:

  • To provide comprehensive facility and contract management services to clients, including managing outsourced service contracts and Jones Lang LaSalle personnel.
  • To develop and implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
  • To ensure an adequate supply of materials and services for the proper operation of buildings and enter into supply and service contracts as approved by the client.
  • To routinely inspect all contracted services to ensure performance measures are being maintained.
  • To ensure Helpdesk service requests are attended to in a timely manner.
  • To effectively manage mailroom services to ensure an on-time deliverable system.
  • Staff Management: To manage and assist with the personal development of all direct reports, develop and manage succession plans, and appraise all direct reports.
  • To actively seek to train subordinates in all aspects of non-technical services and actively multi-skill all Jones Lang LaSalle staff to increase flexibility and job satisfaction.
  • Reporting: To prepare daily, weekly, and monthly reports, and contribute to the Monthly Management Report to clients and other reports as required.
  • Vendor Management: To manage service contracts, including inspections and quality management of service delivery, prepare tender documentation, evaluate tenders, prepare contracts, and manage contract resources to achieve Service Level Agreements to Key Performance Indicators at optimum cost for clients.
  • Others: To participate in Emergency Evacuation procedures, crisis management, and business continuity; manage all Health and Safety issues and actively participate in Health and Safety reviews.

Requirements:

  • Tertiary qualifications in property, building, or facilities management required.
  • Contract Administration experience required.
  • Excellent people skills and ability to interact with a wide range of client staff and demands.
  • Demonstrated experience with tendering and service improvement initiatives required.
  • Knowledge of Occupational Safety requirements.
  • Strong PC literacy and proven ability to manage daily activities using various systems.
  • Demonstrated experience with continuous improvement initiatives highly desirable.
  • Demonstrated experience with client reporting and preparation of reports required.

Salary Range: ₹1,200,000 - ₹1,800,000 per annum (approximately $160,000 - $240,000 USD), depending on experience.

Location: On-site –Gurugram, HR



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