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A Customer Experience Advocate
3 weeks ago
As a key player in our organization, you will play a pivotal role in ensuring customer satisfaction and retention.
- Proactively engage with customers to provide exceptional service and support, focusing on delivering outstanding experiences.
- Address customer queries and resolve issues efficiently, leveraging effective communication and problem-solving skills to drive retention and growth.
- Identify opportunities for upselling and cross-selling, maintaining accurate records of customer interactions and feedback.
Key Requirements:
- Graduate in any field.
- Excellent communication skills in English and Hindi, with proficiency in additional Indian languages an added advantage.
- Strong interpersonal skills with a customer-centric approach, capable of working effectively in a team environment.
- Fresher and experienced candidates welcome to apply.
Benefits:
- Rotational Shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts).
- 6 days a week working schedule.
